Support and Procedures
This section documents the official procedures for engaging with Axia: how to open tickets, follow the platform's update cycle, and request new features or custom development.
Subsections
| Page | What it covers |
|---|---|
| Support | Official channels, business hours, ticket classification, and response SLAs |
| Updates | Monthly release cycle, staging environment, and feature activation per tenant |
| New Features | Request, analysis, and prioritization process for demands outside the contracted scope |
Next steps
- To open a technical ticket, follow the channels defined in Support — requests via WhatsApp or direct message do not generate SLA.
- To activate a newly released feature in your environment, use the form described in Updates.
- To request a new feature or scope change, visit New Features.